returns and exchanges

all sales are final for the STATEMENT PIECE Collection.

FAULTY, DAMAGED OR INCORRECT ITEMS

If in the unlikely event that an item you have received is incorrect or faulty, please contact us to arrange the return of the item at your earliest convenience. mrs.jones is responsible for paying all shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Please note that Goods must be returned in their original unworn condition with all packaging, tags and documentation included.

Please note, items should not be returned to us without prior notice. All return requests should be submitted to hello@shopmrsjones.com

If mrs.jones receives no communication from you, within 5 days of delivery, regarding any problems with the goods, then you are deemed to have received and accepted the Goods in full working order and with no problems.