returns and exchanges

It is important to us that you are completely satisfied with your purchase. We are willing to exchange unworn/unused Goods when returned to mrs.jones, in perfect unworn and original condition with the receipt and tags attached within 10 days of purchase.

If, for any reason, you are not completely satisfied with your purchase, we will gladly exchange your merchandise within ten business days after shipment has been made, provided that:

i) the item is in its original condition
ii) the item has not been worn, used or damaged; and
iii) the item is returned in its original packaging, with all items that were included with the original purchase.

Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer. Merchandise returned to mrs.jones for exchange must be returned pre-paid, as we are unable to accept COD (cash on delivery) returns. mrs.jones is not responsible for any items lost in the post.

FAULTY, DAMAGED OR INCORRECT ITEMS

If in the unlikely event that an item you have received is incorrect or faulty, please contact us to arrange the return of the item at your earliest convenience. mrs.jones is responsible for paying all shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Please note that Goods must be returned in their original unworn condition with all packaging, tags and documentation included.

Please note, items should not be returned to us without prior notice. All return requests should be submitted to hello@shopmrsjones.com

If mrs.jones receives no communication from you, within 5 days of delivery, regarding any problems with the goods, then you are deemed to have received and accepted the Goods in full working order and with no problems.